Here are some of the frequently asked questions we receive amount our pest control services. These are answers to the common general questions we receive, for frequently asked questions on specific services, we have separate FAQ sections on the respective service pages.
Frequently Asked Questions
We only use products and apply them according to the label instruction to ensure the treatment is safe for your family and pets, with minimal impact on the environment.
Before we start any treatment, we talk to you to make sure we are aware of any concerns you may have and carry out a risk assessments to ensure we can apply a safe pest control treatment.
If there are any specific instructions we will let you know at the time of the treatment. For example, if we are doing a spray treatment it will be necessary to ensure people and pets are kept out of the treatment area during the treatment and remain out of the area, until the treatment is dry.
Pest control treatments vary in price depending on the type of treatment and the size of the property – a large 5 bedroom house will be more expensive to treat than a small 1 bedroom unit. If we need to deal with a heavy pest infestation which requires more than one visit, there may be an additional charge.
The same applies to termite inspections and pre-purchase pest inspections – larger properties take longer to inspect. We take our time to carry out comprehensive inspections – the last thing you want us to do is rush and miss something, just keep to a schedule!
Termites VIC are termite specialists, focusing on termite inspections and treatments. Of course, our customers often need general pest treatments as well. We also provide a wide range of specialist pest control treatments and provide commercial pest control services to a range of small businesses and organisations.
As we’re based in south west Melbourne, we provide pest control services from the north west suburbs, round to the south and down to Mornington Peninsula. Historically we’ve had a close connection to Bairnsdale, so we provide services across Gippsland as well.
All our technician are fully qualified and licensed to carry out timber pest services (which includes termite inspections and treatments) as well as general pest control services.
Whenever you are looking for a pest control services, ask to check their license. Make sure its still valid (date) and make sure it covers the pests for the services that are being provided. To carry out termite work, the licence needs to “timber pests”.
We are always happy to show you our licenses on request.
Note: Our technicians are always looking to improve and keep our knowledge and skills up to date and attend a range of conferences and training events each year.
Termites VIC are fully insured for all the services we offer (both professional indemnity and public liability). These insurances provide protection for both ourselves and our customers. Accidents can happen and occasional mistakes can be made, so you want to know that the company you are employing has appropriate insurance to protect you should an adverse event occur. This is especially important for termite work, when houses can be worth $1 million and more!
Unfortunately in the industry, not all companies providing pest control services are appropriately insured. Either they are uninsured or not insured for all the services they are offering. When looking for a pest control company, it’s within your rights to ask the company to provide certificates showing their insurance.
We are always happy to show you our insurance on request.
Yes, for pest control and termite treatments, we guarantee elimination of your pest problem. In our 35 years of service, we have never had a recall on an active termite treatment! The warranties we provide depends on the service (check out our individual services for information).
For termite treatments using Termidor, customers are also protected by the Termidor $2 million assurance warranty, which provides cover if any damage that occurs after a treatment (it doesn’t, but it’s there just in case!).
Note: Termites VIC are members of the industry body, the Australian Environmental Pest Managers Association (AEPMA). This provides customers additional confidence you are dealing with a trusted company and provides customers with a complaints route if any issue occurs.
Click on the links below for further details and FAQs on specific services and treatments:
